Crucial next step on the way to Foundation Trust status

by John Short 7. November 2012 14:47

Our vision is to be an integrated Foundation Trust with a passion for quality and excellence – and this week we took one step closer when the Trust’s Board met with Monitor’s Board yesterday (Tuesday 6 November), to make final presentations and answer Monitor’s questions as part of our assessment.

 

Following Tuesday’s meeting, Monitor’s Board will meet to assess our bid, most likely to be held on the 28 November, and then inform the Trust if we have been successful. Should we become successful our name will gain ‘Foundation’ as we become Leicestershire Partnership NHS Foundation Trust – although we will still be referred to as LPT.

We already have in place a newly elected Council of Governors, with four staff Governors, who will meet informally on 14 November, with the aim of meeting as the first Foundation Trust Council on 18 December.

It’s now a year since we started the process towards becoming a Foundation Trust by talking to staff about our plans and developing our consultation process. That was followed by a consultation across Leicester, Leicestershire and Rutland which ended in April this year and then we undertook a lot of work responding to that feedback, developing our integrated business plan and shaping our constitution.

Our senior stakeholders, our staff and the general public were incredibly supportive of our plans and I would like to go on record to say thank you to all of those who contributed to that.

I hope your views and our work is rewarded and we become a Foundation Trust as soon as possible, I believe we are in great position to achieve it.

 

If you would like to get in touch with me, or anyone in the Trust, please contact us through the following email address feedback@leicspart.nhs.uk

 

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Celebrating excellence!

by John Short 27. September 2012 15:48

September saw one of the most eagerly awaited events in the Trust’s – and my – year. Our Celebration of Excellence awards sees our staff commended by their peers, their managers and the patients they serve. 

We believe that it is more important than ever to recognise and thank our staff, service users and carers for the terrific contribution they make. The awards are important because nominations come from front line staff and patients, service users and carers, and are a real recognition of  the difference that you are making to people’s lives. 

We had an impressive 150 top quality nominations. I was pleased to be a member of two of the six judging panels and I found it really heart-warming to read through the nominations.

It’s both the best and worst part of the job – having to score the nominations and choose between entries.  Sadly we could only shortlist a small number in each category but any chief executive would feel privileged to work alongside all the teams and individuals I read about. 

To read more about the winners please read about it through the following link: http://www.leicspart.nhs.uk/_News-Features-CelebratingExcellenceAwards.aspx

We have so much to be proud of.  We consistently get high scores when we survey patients and service users about their experience, but as chief executive one of the indicators of quality I keep any eye on is complaints and compliments.  I’m pleased to say that the number of complaints we receive dropped by around 30% last year. I’m also pleased to say that the number of compliments we receive is increasing – we currently record between 550 and 600 each month.

We don’t always get it right and when we don’t we aim to learn lessons.  Equally, we can’t always make people better, but we do always aim to strive for the best outcomes and treat people with dignity and respect.

If you would like to get in touch with me, or anyone in the Trust, please contact us through the following email address feedback@leicspart.nhs.uk

 

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Olympic Inspiration

by John Short 21. August 2012 16:25

I’m sure, like me, many of you are still enjoying your personal memories of the Olympic Games and anticipating more special moments ahead in the Paralympics .

 

During a short summer break, I was lucky to experience the atmosphere and excitement of the Games at first hand as a ‘Games Maker’ (volunteer). I was one of 70,000 volunteers at scores of venues whose role was to answer questions, help people find their way around and direct them to their seats.

I felt privileged to be part of this team. And I have returned to work feeling truly inspired by the spirit of an amazing event.

London 2012 didn't just live up to expectations, it surpassed them, and the resounding success of the Games reminds us that great things can be achieved with good planning, commitment and a positive attitude.  The Games Makers certainly contributed to the overall success of the event and our country’s positive reputation as a great host – and it’s clear to me that good customer service can lead to amazing results.

Now that I’m back at work it’s started me thinking about what we at LPT can learn from the success of the Olympic Games.

Providing good customer service and an excellent experience for our service users remains our highest priority and this is underpinned by our organisational values. We know that overall our patients and services users receive a good service and the 4,800 letters, cards and verbal compliments our staff received last year tell us that, for the most part, we are getting things right. But, of course, there is always room for improvement.

As we saw during the Games, being friendly and welcoming and taking prompt action to help sort out problems makes such a difference to a person’s experience. By being treated well, people respond positively and this generates an all-round feel-good reaction.

I ask patients, service users and visitors to continue to give us feedback on our services and your experiences of the Trust. We value your comments and suggestions as they can help us to understand how we can make improvements.

I’m also challenging every one of our 6,000  members of staff to go that one step further – what more could we do to improve the experience of the people we come into contact with? If we all do our part and strive to provide the highest level of service at all times, we too can surpass expectations!

 

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Blog

June 2012 - Welcome to our new website

by John Short 29. June 2012 17:02


Welcome to this first CEO blog – a new section on our brand new website.

The website has been under development for some time and will be constantly evolving as both our service users and our staff, as well as the general public, feed back their thoughts to us.

We launch it at a very exciting time for Leicestershire Partnership NHS Trust. We have been an integrated Trust for over a year now and we have just reactivated our bid to become a Foundation Trust. The Government requires all Trusts to either become a Foundation Trust or join another one.

We believe we are in an excellent position to gain Foundation Trust status which will give more local accountability to the people of Leicester, Leicestershire and Rutland and more local control over our finances.

Staff are incredibly busy all of the time delivering patient care – last year to over 212,000 people – and there is always more to do. Over the coming year we have some exciting service initiatives which will improve our care even more.

One of our previous development initiatives is being recognised at a National level. Our joint work to improve care for frail older people by University Hospitals of Leicester NHS Trust has been shortlisted for a Health Service Journal award. The aim is to improve quality of life for patients by ensuring that they get the right care quickly and aren’t admitted to hospital inappropriately. 

Despite an increase in the number of people aged 85 and over attending the emergency department, the number being admitted has fallen, length of stay for those who are admitted has reduced, and the number being re-admitted following discharge has also dropped. 

In its first year it has prevented 528 unnecessary admissions, saving £700,000.

It’s great for us as a Trust to be recognised for the good work we do and I was really pleased about our nomination.

I know that there will always be things we can do better on, and as a Trust we believe in honest two way conversations  - whether it is from service users, our senior stakeholders or our staff. If you have any concerns or would just like to get in touch please email us at feedback@leicspart.nhs.uk

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About the CEO

John Short has over 25 years experience in delivering strategic and operational improvements to health and social care services across England. 


For more than 11 years he has held Board positions, leading two successful programmes to merge NHS services, and; guiding two organisations to Foundation Trust status. 

John has worked at a regional and national level, including development inputs to the National Service Framework for Mental Health. For 5 years, he was also a member of the executive group leading the National Mental Health Partnership.

He is a champion of clinical leadership and managerial excellence, having led the organisational development programmes for two NHS Trusts.

John was appointed as CEO of Leicestershire Partnership NHS Trust in June 2011 having previously been appointed as Chief Operating Officer.

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